Job Description
Overview
Position: Bilingual Customer Service & Language Specialist (Vietnamese) (W-2 Employee)
Location: Onsite, Bellevue, WA
Schedule: MondayFriday, 8:00 AM 5:00 PM (PST) or 8:30 AM 5:30 PM (PST)
Employment Type: Full-time, W-2
Languages Needed: Vietnamese (bilingual proficiency in English and Vietnamese required)
About the Role
Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Vietnamese) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.
Key Responsibilities
- Deliver real-time OPI/VRI interpretation services in Vietnamese and English
- Assist interpreters with completing and updating profiles and documentation
- Follow up with interpreters to ensure records are current and compliant
- Maintain clear and professional communication with interpreters and internal teams
- Handle sensitive information with confidentiality and accuracy
- Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
- Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
- Proactively troubleshoot scheduling issues, providing timely and effective solutions
Qualifications
- Strong bilingual proficiency in English and Vietnamese
- Excellent communication, organization, and customer service skills
- Strong attention to detail and ability to manage administrative documentation
- Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
- Prior interpretation experience preferred
- Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Experience
- Bachelors degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
- Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening
- This is a full-time, on-site position based at our Bellevue, WA corporate office
- Remote work is not permitted
- Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation
- Base pay range: $20.00/hr - $25.00/hr
- Up to $25 per hour, depending on qualifications and relevant experience
- Full benefits package available, including medical insurance
Join our team and contribute to delivering exceptional language services to our diverse clientele.
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Job Tags
Hourly pay, Full time, Work at office, Remote work,